juan375 Terms & Conditions

1. General Provisions

1.1 These Terms apply to all users of the juan375 online gaming platform, accessible via juan375.net and any associated mobile applications or platforms operated under the juan375 brand.

1.2 juan375 is an online gaming and sports betting platform serving users in the Philippines. The platform offers live casino games, slot machines, crash games, bingo, fish shooting games, and sports betting markets, all denominated in Philippine Peso (PHP).

1.3 juan375 operates in accordance with applicable Philippine gaming regulations and the guidelines issued by the Philippine Amusement and Gaming Corporation (PAGCOR). Players are responsible for ensuring that online gaming is lawful in their jurisdiction before registering.

1.4 These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between juan375 and its users.

1.5 juan375 reserves the right to modify, update, or replace these Terms at any time. Continued use of the platform following any such modification constitutes acceptance of the revised Terms. Players are encouraged to review these Terms periodically.

2. Eligibility & Registration

2.1 Age Requirement. You must be at least twenty-one (21) years of age to register and use the juan375 platform. This age requirement is mandated by Philippine gambling regulations. juan375 strictly enforces this requirement and reserves the right to request age verification documents at any time.

2.2 Identity Verification. juan375 may require you to submit valid government-issued identification (such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID) to verify your identity, age, and address. Failure to provide satisfactory documentation may result in account suspension or closure and forfeiture of pending withdrawals.

2.3 Geographic Restrictions. The juan375 platform is intended for use by residents of the Philippines. Users accessing the platform from jurisdictions where online gambling is prohibited do so at their own risk and in violation of these Terms. juan375 reserves the right to block access from restricted territories.

2.4 One Account Per Person. Each individual may hold only one (1) active juan375 account. Creating multiple accounts — whether under the same or different names — is strictly prohibited and may result in permanent account closure and forfeiture of all balances and bonuses.

2.5 Accurate Information. You agree to provide accurate, current, and complete information during registration and to update such information promptly if it changes. juan375 is not liable for any loss arising from inaccurate information provided by the user.

3. Account Rules

3.1 Account Security. You are solely responsible for maintaining the confidentiality of your juan375 account credentials, including your username and password. You must not share your login details with any third party. juan375 will not be liable for any loss resulting from unauthorized access to your account caused by your failure to keep credentials secure.

3.2 Notification of Unauthorized Access. You must notify juan375 immediately if you suspect unauthorized access to your account. Contact our support team via live chat or email at [email protected]. juan375 will investigate and take appropriate action, which may include temporarily suspending the account.

3.3 Account Currency. All juan375 accounts are denominated in Philippine Peso (PHP). All deposits, wagers, winnings, bonuses, and withdrawals are processed in PHP unless otherwise stated.

3.4 Inactive Accounts. An account that has had no login activity for a period of twelve (12) consecutive months may be classified as inactive. juan375 reserves the right to apply an administrative fee to inactive accounts in accordance with its dormancy policy, as communicated to the account holder via registered email prior to any deduction.

3.5 Account Closure by Player. You may request closure of your juan375 account at any time by contacting customer support. Any remaining balance will be processed for withdrawal to your registered payment method, subject to identity verification and compliance with withdrawal requirements.

4. Deposits & Withdrawals

4.1 Accepted Payment Methods. juan375 accepts deposits and processes withdrawals via the following methods: GCash, PayMaya / Maya, bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card. All transactions are processed in Philippine Peso.

4.2 Prohibited Payment Methods. juan375 does not accept deposits or process withdrawals via cryptocurrency of any kind, or via credit card for gambling purposes, in compliance with current Philippine payment regulations.

4.3 Minimum Deposit. The minimum deposit amount is ₱100. Minimum and maximum deposit limits may vary by payment method and are displayed at the time of transaction.

4.4 Withdrawal Processing. Withdrawal requests are processed within the timeframes specified for each payment method. GCash and Maya withdrawals are typically processed within thirty (30) minutes. Bank transfers may take one (1) to three (3) business days depending on the receiving bank.

4.5 Withdrawal Verification. juan375 reserves the right to request identity verification documents before processing any withdrawal. This is a standard anti-money laundering (AML) and know-your-customer (KYC) requirement. Withdrawals will not be processed to payment methods not registered in the account holder's name.

4.6 Wagering Requirements. Deposited funds that have been used to claim a bonus may be subject to wagering requirements before withdrawal is permitted. The specific wagering requirements applicable to each bonus are detailed in the relevant promotion terms.

4.7 Suspicious Transactions. juan375 reserves the right to delay, withhold, or reverse any transaction that it reasonably suspects to be fraudulent, in violation of these Terms, or in breach of applicable law. In such cases, juan375 may report the transaction to relevant Philippine authorities.

5. Bonuses & Promotions

5.1 juan375 offers various bonuses and promotions to eligible players, including welcome bonuses, reload bonuses, cashback offers, free spins, and loyalty rewards. All bonuses are subject to the specific terms and conditions of each promotion, which are published on the relevant promotion page.

5.2 General Bonus Rules. Unless otherwise stated in the specific promotion terms:

• Bonuses are available to verified Philippine residents aged 21 and above.
• Each bonus may only be claimed once per player, per household, and per IP address.
• Bonuses cannot be transferred, exchanged for cash, or combined with other offers unless explicitly stated.
• juan375 reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice.

5.3 Wagering Requirements. Bonus funds are subject to wagering requirements before they can be withdrawn. Wagering requirements are expressed as a multiplier (e.g., 30x) applied to the bonus amount or the combined deposit and bonus amount, as specified in the promotion terms. Not all games contribute equally to wagering requirements — live casino games, for example, may contribute at a lower rate than slots.

5.4 Bonus Abuse. juan375 actively monitors for bonus abuse, including but not limited to: creating multiple accounts to claim bonuses multiple times, using automated software to exploit promotions, or engaging in low-risk betting strategies designed to circumvent wagering requirements. Any player found to be abusing bonuses will have their account suspended and all bonus-derived winnings forfeited.

5.5 Expiry. Bonuses and free spins expire within the timeframe specified in the relevant promotion terms. Expired bonuses and any winnings derived from them will be removed from the account without notice.

6. Gameplay Rules

6.1 Game Integrity. All games offered on the juan375 platform use certified random number generators (RNGs) or live dealer formats. Game outcomes are determined by these systems and are not influenced by juan375 or any third party. Return-to-player (RTP) percentages are independently audited.

6.2 Minimum and Maximum Bets. Each game has its own minimum and maximum bet limits, which are displayed within the game interface. juan375 reserves the right to modify bet limits at any time.

6.3 Malfunction Policy. In the event of a technical malfunction, system error, or game interruption, juan375 reserves the right to void affected bets and return stakes to players. juan375 is not liable for any loss of winnings resulting from a technical malfunction beyond its reasonable control.

6.4 Disconnection. juan375 is not responsible for losses incurred due to internet disconnection or device failure on the player's end. Players are advised to ensure a stable internet connection before placing wagers, particularly in live dealer games.

6.5 Sports Betting. Sports betting markets are subject to their own specific rules, including rules on settlement, void bets, and in-play betting. These rules are published in the sports betting section of the platform and form part of these Terms.

7. Prohibited Conduct

7.1 The following conduct is strictly prohibited on the juan375 platform:

• Registering or attempting to register if you are under 21 years of age.
• Providing false, inaccurate, or misleading information during registration or verification.
• Creating more than one account, or assisting another person in creating a duplicate account.
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the platform.
• Colluding with other players to gain an unfair advantage in any game.
• Engaging in any form of fraud, including chargeback fraud or payment fraud.
• Attempting to exploit software bugs, errors, or vulnerabilities in the platform.
• Using the platform for any money laundering or other illegal financial activity.
• Accessing the platform from a jurisdiction where online gambling is prohibited.
• Harassing, threatening, or abusing juan375 staff or other players.

7.2 juan375 reserves the right to immediately suspend or permanently close any account found to be engaged in prohibited conduct, and to withhold all balances and winnings pending investigation. Serious violations may be reported to the relevant Philippine authorities.

8. Responsible Gaming

8.1 juan375 is committed to promoting responsible gaming and minimizing the potential harms associated with gambling. We provide a range of tools to help players manage their gaming activity.

8.2 Available Tools. The following responsible gaming tools are available to all juan375 account holders:

• Deposit Limits: Set daily, weekly, or monthly deposit limits from your account settings.
• Session Time Reminders: Receive notifications after a specified period of continuous play.
• Cooling-Off Period: Temporarily suspend your account for a defined period (24 hours, 7 days, or 30 days).
• Self-Exclusion: Permanently or indefinitely exclude yourself from the juan375 platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• Reality Check: Pop-up reminders showing your session duration and net gaming activity.

8.3 Self-Exclusion. Players who wish to self-exclude may contact juan375 customer support at any time. Self-exclusion will be applied across all juan375 products. During a self-exclusion period, juan375 will take reasonable steps to prevent the excluded player from opening a new account.

8.4 Age Verification. juan375 strictly enforces the 21+ age requirement. Any account found to belong to a person under 21 years of age will be immediately closed and all funds returned to the depositing payment method.

9. Intellectual Property

9.1 All content on the juan375 platform — including but not limited to logos, trademarks, graphics, game interfaces, software, text, and design elements — is the intellectual property of juan375 or its licensors and is protected by applicable Philippine and international intellectual property laws.

9.2 You are granted a limited, non-exclusive, non-transferable license to access and use the juan375 platform for personal, non-commercial gaming purposes only. You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the platform without prior written consent from juan375.

10. Limitation of Liability

10.1 To the maximum extent permitted by applicable Philippine law, juan375 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of winnings, loss of data, or loss of goodwill.

10.2 juan375's total aggregate liability to any player in connection with these Terms shall not exceed the total amount deposited by that player in the twelve (12) months preceding the event giving rise to the claim.

10.3 juan375 does not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. The platform is provided on an "as is" and "as available" basis.

10.4 Nothing in these Terms shall limit juan375's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable Philippine law.

11. Termination

11.1 juan375 reserves the right to suspend or terminate your account at any time, with or without notice, if it determines that you have violated these Terms, engaged in fraudulent activity, or if required to do so by applicable law or regulatory authority.

11.2 Upon termination for cause, juan375 may withhold any balance in your account pending investigation. If the investigation confirms a violation, juan375 may forfeit the balance in accordance with these Terms and applicable law.

11.3 Upon termination not for cause (e.g., platform closure), juan375 will process withdrawal of your remaining balance to your registered payment method within a reasonable timeframe.

12. Governing Law & Dispute Resolution

12.1 These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

12.2 Any dispute arising out of or in connection with these Terms shall first be submitted to juan375 customer support for informal resolution. If the dispute cannot be resolved informally within thirty (30) days, it shall be referred to the appropriate Philippine regulatory authority or courts of competent jurisdiction in Metro Manila, Philippines.

12.3 Players who believe their dispute has not been adequately addressed may escalate the matter to PAGCOR or the relevant Philippine consumer protection authority.

13. Amendments to These Terms

13.1 juan375 reserves the right to amend these Terms at any time. Material changes will be communicated to registered players via email or a prominent notice on the platform at least seven (7) days before taking effect, where practicable.

13.2 Your continued use of the juan375 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and may request account closure.

14. Contact Information

14.1 For questions, concerns, or complaints regarding these Terms, please contact the juan375 support team: